"Something Else" Requests

Do not use this ticket if your request fits any of these existing categories:

• Travel‑Related Request
• P‑Card Receipt Submission
• Invoice Submission
• Modify Existing Order
• Non‑Catalog Purchase Order
• Billing for Goods/Services
• Award Request
• Journal Request Change (JRC)
• KUEA Transfer

If your request fits one of these, select the appropriate ticket type for faster processing.

Before submitting a Something Else Ticket, gather detailed explanation of the request, funding information (if applicable) and any supplemental documentation needed to support processing

For the fastest processing, always choose the most specific ticket type available.

1. Start a new SSC Finance Request.
2. Enter the ticket title, primary unit/school/department, and any additional contacts.
3. Select “I would like to: Request Something Else Not Captured Elsewhere.”
4. Complete the “Please Explain” Field.
   • Provide a clear, detailed explanation including what you need, why you need it, funding information (if applicable), and any other context needed for the SSC to process the request.
5. Add any additional documentation

Funding sources must be identified before submitting a ticket. Finance SSC staff are not authorized to make funding decisions.

If funding information is provided by someone else in your unit, they should be included as a ticket contact. Written authorization, such as an email from a department chair or principal investigator, should be attached when applicable.

Minimum funding information includes a project number for grants, a cost center and fund for non-grant funding, or a KUEA account number for endowment funding.

For transactions with multiple funding sources, explain how expenses should be split. Grant-funded split payments require justification for how each grant benefits from the expense.

After submission, a confirmation email with a ticket ID will be sent. This ticket ID should be used when referencing the request outside the system.

The Finance SSC may request additional information. Replying to notification emails or adding comments to the ticket will update the request.

Ticket status notifications will be sent as processing progresses.

If a ticket has already been closed and an error is discovered, a new request must be submitted detailing the needed corrections.

If the ticket is still open, revisions should be provided by adding a new comment to the existing ticket.

Tickets may be withdrawn to remove them from workflow. A withdrawn ticket can be discarded and replaced with a new submission if needed.

When in doubt, submitters are encouraged to contact their assigned SSC Accounting Specialist.