International Travel - Cell Phone Management Guide

1. Do not share phone numbers between users.

• Sharing numbers can interfere with registering for services as a number may already be in use for that service.

1. Label the Phone

• Use a label maker to print the serial number and phone number, and place it on the back of the phone.

• Doing so helps if the phone's PIN number is forgotten and KU IT needs to wipe the phone.

2. Keep the Original Box

• Label it with the same serial and phone number information in step 1 above.

• Keeping the box also serves as a protective and storage option for the phone.

1. During setup, the phone will automatically enroll in KU IT’s management system.

2. The person using the phone will set a PIN code.

   • PIN setup is mandatory and can't be skipped.

3. All other setup question and issues will be addressed by KU IT in concert with them and the phone user's department. 

The person using the phone may want to temporarily register the phone’s number with their Duo account.

1. Visit the Duo support page and follow the steps outlined in: Enrolling Additional Devices.

2. For any needed setup assistance, contact the KU IT Help Desk by calling 785-864-8080 or submit a service request ticket.

The App Store is disabled by default on KU IT-managed phones.

1. To install apps, open the Self Service app on the phone and select from the options in the pre-approved list.

2. If additional software is needed:

   1. For accommodations: visit the Human Resources Employment Accommodations page.

   2. For travel-related requests: contact the Global Risk and Security Team.

      • If approved, Global Risk will notify you and KU IT directly.

      • Any approval from the person using the phone alone isn't sufficient for KU IT to process software changes.

1. All phones must be wiped after returning from international travel.

2. Upon return, the person using the phone may need to update or reset the PIN before returning the phone.

3. Once accessible, follow Apple’s official instructions to erase the phone: Erase iPhone – Apple Support.

   • When selecting directions, ensure that the correct iOS version is selected at the top of the page.