Add a Departmental Shared Mailbox to an Individual Account in the Outlook Web App
This process will add a Shared Mailbox as a folder to OWA the same way it is displayed in Outlook 2013/2016:
- Sign in to OWA at outlook.office.com with your KU Online ID and password.
- Below the favorites list, right-click on Folders and select Add shared folder.

- In the Add shared folder dialog, search the directory for the display name of the Shared Mailbox.

- Select Add.

The Shared Mailbox will now be displayed as a collapsible folder below your individual mailbox.
Access Methods
There are two ways to access a Departmental Shared Mailbox through the Outlook Web App (OWA).
Log directly into the Departmental Shared Mailbox:
- In your web browser, type https://outlook.office365.com/mail/exampleMailbox@ku.edu(Where example mailbox is the email address of the departmental shared mailbox).
- Fill in your KU email address. This will route you to the KU single sign-on page.
- Sign in with your Online ID and KU Password.
Once you have signed in, the departmental mailbox will open. If you do not have access to this mailbox, you'll get an error message indicating as much.
Access departmental shared mailboxes from your personal OWA account:
- Sign in to OWA at outlook.office365.com.
- Fill in your KU email address.
- Log in using your KU Online ID and KU Password.
- Click your name in the top right corner.
- Select Open another mailbox.

- Type the email address of the account you wish you open; select the mailbox when presented.

- Click Open.

Once you click Open, the departmental mailbox will open in another tab in your browser.