Student Housing Internet Services

For details on all KU Student Housing buildings, please visit: https://housing.ku.edu

Residence & Scholarship Halls, Jayhawker Towers, and Stauffer Apartments

• Internet Provider: Apogee

• Support Contact: 855-643-2149

• Common Issues: No internet service, intermittent connectivity

• Support Notes:

  • Apogee handles all internet-related issues in these buildings.

  • Any TDX tickets related to internet issues in these locations should be closed.

  • KU IT does not support Jayhawk services in these buildings, as they are reserved for KU employees and KU-purchased devices.

Sunflower and Hawker Apartments

• Internet & CATV Provider: Midco

• Support Contact: 1-800-888-1300

• Common Issues: No internet, missing channels, broken jacks, intermittent service

• Support Notes:

  • Midco handles all internet and CATV issues.

Naismith Hall

• Student support inquiries should be directed to KU Student Housing Leadership (e.g., advise students to contact their RA).

Note: For students asking about specific building services (e.g., availability of wired connections), refer to the "Services Available by Building" resource below. This resource has been provided by Apogee and may not be 100% accurate.