Microsoft Outlook - Recovering Deleted Items and Emails

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Summary

These instructions will walk you through the steps you can take to recover deleted emails.

Outlook - Mac

Open the Deleted Items folder.
If you see the item you are wanting to recover listed there, you can drag it into another folder recover it.
If the item is not listed, click Recover Deleted Items from Server.

Outlook - Windows

Open the Deleted Items folder.
If you see the item you are wanting to recover listed there, you can drag into another folder to recover it.
If the item is not listed, click Recover items recently removed from this folder.
Click the item you would like to recover to highlight it. You can click while holding down the ctrl key to highlight multiple items.
Ensure Restore Selected Items is checked.
Click Ok.

Outlook Web App

Log in to your KU email at https://outlook.office.com.
Click the Deleted Items folder.
Find the email you wish to recover, right click on it, and select Recover.
The email can now be found in your inbox.

Recovering Items Deleted from the Deleted Items Folder

Click on Recover items deleted from this folder. Located at the top of the deleted items folder.
Fill in the box next to each email in the folder you wish to recover, then select Restore in the middle of the screen.
The selected emails will be returned to your inbox.

Recovered emails will retain their original timestamp when returning to the inbox so they may not appear at the top of the folder.

Departmental Shared Mailbox

Deleted items from departmental shared mailboxes are placed in the user's personal mailbox by default. If items from a departmental shared mailbox have been deleted, the individual who deleted them will need to check their personal mailbox Trash folder.

Article Changelog

1/24/2026

Article updated to basic visual standard.

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Article ID: 18894

Created

Tue 10/22/24 4:01 PM

Modified

Sat 1/24/26 11:43 AM

Microsoft Outlook - Recovering Deleted Items and Emails

Body

Summary

Outlook - Mac

Outlook - Windows

Outlook Web App

Recovering Items Deleted from the Deleted Items Folder

Departmental Shared Mailbox

Article Changelog

Details

Details

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