| ServiceNow Article Name |
Revised TeamDynamix Name |
| 3rd Party Email Client - Setup & Configuration |
Email - KU Account Setup on Third Party Email Clients |
| Account Profile Picture Management |
KU Account - Changing and Managing Your Profile Picture |
| Account Recovery Options |
KU Account - Recovery Options |
| Adobe - Accessing Adobe Express |
Adobe Express - Access |
| Adobe - Adobe Creative Cloud Access |
Adobe Creative Cloud - Access and Installation |
| ArcGIS - Access & Installtion |
ArcGIS - Access and Installation |
| AspenONE |
AspenONE - Installation |
| Automated Room Account - Questions & Answers |
Automated Room Account - FAQ |
| Block Calls - MS Teams |
Microsoft Teams - Blocking Calls |
| Browser Troubleshooting - Mobile Devices |
Web Browser - Troubleshooting Tips for Mobile Devices |
| Browser Troubleshooting - Workstation |
Web Browser - Troubleshooting Tips for Desktops and Laptops |
| Calendar - Set up - macOS |
Calendar - Setting Up KU Account on macOS |
| Calendar - Sync to KU Email Calendar - iOS |
Calendar - Syncing KU Account on iOS |
| Centeral & Research File Storage |
File Storage - Central and Research File Storage (KUCFS and ResFS) |
| Centrally Managed KU Website - Change Request |
KU Website - Submitting a Change Request |
| Change Default Browser for Links in Outlook |
Microsoft Outlook - Changing Default Browser Links in Emails |
| Collaborative Resources via SharePoint |
Microsoft SharePoint - Information for Collaboration |
| Create Email Rule to Flag Specific Sender - Outlook |
Microsoft Outlook - Creating a Rule to Flag a Specific Sender |
| Departmental Shared Mailbox - Sending Email Messages |
Departmental Shared Mailbox - Sending Email |
| Departmental Shared Mailbox - Setup & Access |
Departmental Shared Mailbox - Setup and Access |
| Duo Multi-Factor - Setup & Device Management |
Duo Multi-Factor Authentication - Setup and Device Management |
| Email - Access and Configuration on Mobile Device |
Email - Setup and Access on a Mobile Device |
| Email - Access and Configuration on Workstations |
Email - Setup and Access on Desktop and Laptop Computers |
| Email - Accessing after password change |
Email - Accessing Account After a Password Change |
| Email - Add a Shared Account (Mail Merge) - Windows |
Microsoft Outlook - Adding a Shared Account (Mail Merge) in Windows |
| Email - Automated Resource Accounts |
Automated Resource Account - Information and Use |
| Email - Policies, Restrictions, & Limitations |
Email - Policies, Restrictions, and Limitations |
| Email - POP & IMAP Settings (Uncommon) |
Email - POP and IMAP Settings (Uncommon) |
| Email - Recovering Deleted Items |
Microsoft Outlook - Recovering Deleted Items and Emails |
| Email Aliases |
Email - Creating and Publishing an Alias |
| Email Encryption |
Email Encryption - Information and Setup |
| Emergency Alerts |
Emergency Alerts - Setup and Sign Up Information |
| EndNote |
EndNote - Installation |
| Enroll & Pay |
Enroll & Pay - Information and Resources |
| Export Contacts to a Gmail account - Outlook Web App |
Microsoft Outlook Web App - Exporting Contacts to a Gmail Account |
| Export KU Email Data to a .pst File - Outlook |
Microsoft Outlook - Exporting KU Email to a .pst Data File |
| Faculty Insight |
Faculty Insight - Information |
| File & Folder Sharing (OneDrive, Sharepoint & Teams) |
Sharing - Files and Folders in OneDrive, SharePoint, and Teams |
| File Storage - SharePoint Content Reporting |
Microsoft SharePoint - Reporting Content |
| File Storage for Sharepoint Sites |
Microsoft SharePoint - Site File Storage Information |
| Forwarding KU Email |
Microsoft Outlook - Forwarding Emails |
| Handling & Reporting Suspicious Emails |
Email - Handling and Reporting Suspicious Mail |
| Haskell - Technology Training Workshops |
Haskell University - Technology Training Workshops |
| Identify Your Version of Microsoft Outlook |
Microsoft Outlook - Identifying Your App's Version |
| iHawk - Access |
iHawk - Access and Information |
| ImageNow |
ImageNow - Backup ImageNow Printer or Scanner Capture Profiles |
| InCommon Email Encryption Certificate - Export |
Email Encryption - Exporting InCommon Email Certificate |
| iThenticate Support |
iThenticate - Support Information |
| Jayhawk GPS |
Jayhawk GPS - Information |
| KU Administrative Account - Account Setup |
KU Account - Administrative Account Setup |
| KU Anywhere - Setup - All Devices |
KU Anywhere - Setup |
| KU Anywhere - Support |
KU Anywhere - Support |
| KU Card Photo Upload - Troubleshooting |
KU Card - Photo Upload |
| KU Groups Management Tool |
KU Groups - Information and Management |
| KU Jayhawk Global - Account Setup |
Jayhawk Global - Account Setup |
| KU Managed Devices - Laptop & Desktop Workstations |
Managed Devices - KU Laptops and Desktop Workstations |
| KU OnlineID - Account Setup |
KU Account - Setting Up KU OnlineID Account |
| KU OnlineID - Question & Answers |
KU Account - KU OnlineID FAQ |
| KUMC Account - Requesting Access to KU-Lawrence Resources |
KUMC Account - Requesting Access to KU-Lawrence Resources |
| KUPPS Quick Reference Guide |
KUPPS - Quick Reference Guide |
| Leaving KU |
KU Account - Graduating, Retiring, and Leaving KU |
| Library Checkout Laptops - Temp Admin Privileges |
Library Checkout Laptop - Temporary Admin Rights |
| MailMan |
MailMan - Management, Setup, and Subscriptions |
| Mandatory Student Training - Alcohol and Sexual Violence Prevention |
Student Training - Mandatory Alcohol and Sexual Violence Prevention |
| Maplesoft - Access & Installtion |
Maplesoft - Access and Installation |
| MathWorks MatLab - Access & Installation |
MathWorks MatLab - Access and Installation |
| Microsoft 365 Admin Approval |
Microsoft 365 - Admin Approval for Additional Apps |
| Microsoft Bookings - Email Notifications |
Microsoft Bookings - Email Notifications |
| Microsoft Teams - General Use |
Microsoft Teams - General Use |
| Microsoft Teams - Meetings |
Microsoft Teams - Meetings |
| Microsoft Teams - Support |
Microsoft Teams - Support |
| Microsoft Teams Access - Personal Devices |
Microsoft Teams - Accessing on Personal Devices |
| Minitab - Access & Installation |
Minitab - Access and Installation |
| Mobile Applications |
Mobile Applications - Information and Support |
| Multi Function Device (MFD) - Supply Ordering |
Multi Function Device (MFD) - Supply Ordering |
| myKU - Finances Portlet |
myKU - Finances Portlet |
| MyKU - Progress Reports |
myKU - Progress Reports |
| myKU Portal - Missing Employee Tab |
myKU - Missing Employee Tab in Portal |
| Name Change - Legal & Preferred |
KU Account - Changing Your Legal and Preferred Names |
| Office Suite - Troubleshooting |
Microsoft Office - Troubleshooting |
| Office Suite Installation and Activation |
Microsoft Office - Installation and Activation |
| OneDrive for Business |
Microsoft OneDrive - Information and Installation |
| OneDrive: Folder Sync Configuration |
Microsoft OneDrive - Configuring Folder Sync |
| OneDrive: Support |
Microsoft OneDrive - Support |
| PaperCut - Printing Funds |
PaperCut - Printing Funds |
| Password Management |
KU Account - Types of Accounts and Managing Passwords |
| Personal BitLocker |
BitLocker - Finding Recovery Keys on Personal Devices |
| Personal Devices - KU Services on Device |
Personal Devices - KU Services on Phones, Laptops, and Desktops |
| Print From Anywhere (Web Print) - Q&A |
PaperCut - Web Print FAQ |
| Printing and Scanning |
Printing and Scanning - Information and Locations |
| Public Printing Information Using PaperCut |
PaperCut - Public Printing |
| QtiPlot - Access & Installation |
QtiPlot - Access and Installation |
| Qualtrics Support |
Qualtrics - Support |
| Read & Write - Access & Installation - (Accessibility Software) |
Read&Write - Access and Installation |
| Re-Authenticating to MFD / PaperCut Queues - macOS |
PaperCut - Re-Authenticating to MFD on macOS |
| Red Hat General - Q&A |
Red Hat - Q&A |
| Red Hat Installation Instructions |
Red Hat - FAQ and Installation Instructions |
| Remote Desktop Connection - KU Devices |
Remote Desktop - How to Access Remote Devices |
| Remove an Email Account from Devices - Mobile Device |
Email - Removing an Account from a Phone or Tablet |
| Remove an Email Account from Devices - Workstation |
Email - Removing an Account from a Laptop or Desktop Computer |
| Remove and Re-add Outlook Profile - Windows |
Microsoft Outlook - Removing and Re-adding Outlook Profile in Windows |
| Requesting a Site on SharePoint |
Microsoft SharePoint - Requesting a Site |
| Requesting Lecture Capture |
Lecture Capture - Requesting a Recording |
| Reserve a Room, Conference Room or Space on Campus |
Shared Spaces - Reserving a Room, Conference Room, or Space |
| Respondus Exam Creator - Access & Installation |
Respondus Exam Creator - Access and Installation |
| Respondus Lockdown Browser - Installation |
Respondus Lockdown Browser - Installation |
| Safe Senders |
Microsoft Outlook - Setting Safe Senders |
| SAS - Installation & Renewal |
SAS - Installation and Renewal |
| Setup Automatic Out-Of-Office Replies |
Microsoft Outlook - Setting Automatic Replies (Out-Of-Office) |
| SharePoint - KUMC Student Access |
Microsoft SharePoint - KUMC Student Access |
| SharePoint - Site Access |
Microsoft SharePoint - Site Access |
| Sharing Your KU Calendar |
Microsoft Outlook - Sharing Your Calendar |
| SigmaPlot - Installation |
SigmaPlot - Installation |
| Software and Services Catalog - Navigation |
Software and Services Catalog - Navigation |
| Sonia - School of Social Welfare |
Sonia (School of Social Welfare) - Access and Information |
| Sponsored Temporary Account (STA) - Request |
Sponsored Temporary Account (STA) - Requesting an Account |
| SPSS - Installation & Activation |
SPSS - Installation and Activation |
| SPSS: AMOS - Installation & Activation |
SPSS: AMOS - Installation and Activation |
| Student Housing Portal - Q&A |
Student Housing Portal - FAQ |
| Success Factors (MyTalent) Support |
Success Factors (MyTalent) - Support |
| Tableau - Information |
Tableau - Information |
| Unable to Add Shared Calendars to Outlook - macOS |
Microsoft Outlook - Unable to Add Shared Calendars on macOS |
| Unable to Email Specific Recipients |
Email - Unable to Email Specific Recipients |
| University Directory |
University Directory - People Search Information |
| Wi-Fi (Jayhawk & eduroam) |
Wi-Fi - Jayhawk, KU Guest, and eduroam Access and Information |
| Wi-Fi Troubleshooting |
Wi-Fi - Troubleshooting |
| Windows App - Formerly Microsoft Virtual Desktop |
Windows App (Microsoft Virtual Desktop) - Installation and Use |
| Zoom - Calendar Configuration |
Zoom - Calendar Configuration |
| Zoom - Setup & Access |
Zoom - Setup and Access |
| Zoom - Support |
Zoom - Support |