Jayhawk Global - Returning Users

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Welcome, Jayhawk Global Users

This knowledge base article is designed to help you move forward based on the information you currently have. Below are some of the most common support questions KU IT receives by phone and email. You will find KU IT hours of operations here. https://technology.ku.edu/faculty-staff-technology-help

I'm new to this what's next?

New User Instructions for Jayhawk Global

Note:
If you are a returning Jayhawk Global user, these instructions do not apply to you. Please do not create multiple accounts, as this can delay access or complicate a technical issue resolution in the future.

Steps for New Users

Visit: https://enrole.ku.edu
Set Up & Register an Account
- KU IT recommends using a personal email address rather than a business/work email.
  Using a personal email ensures uninterrupted access to your account, especially if you change jobs.
  If you register with a work email and later leave that employer, the Jayhawk Global team must manually update your email before KU IT can restore access.
Enroll in a Course
Check Your Email

After enrolling, you will receive two important emails:
- A course order confirmation
- A KU account setup email from itcsc@ku.edu, which includes your KU username for Canvas access
  - If you do not receive this email, please call us at 785-864-8080. We can resend it if needed.
Follow the Account Setup Instructions
- See: Jayhawk Global Account Setup
Log In to Canvas
- Go to: https://canvas.ku.edu
- Begin the course you registered for.

What is my user name?

There are 3 ways you can find your user name.

From: itcsc@ku.edu – This email includes the account setup link and user name.
From: jayhawkglobal@ku.edu – This email includes an attached PDF about course registration. The user’s user name can be found on the second page of the PDF.
Enrole Website: Log in to Enrole, go to My Account, and then navigate to My Orders to find the user name.

Password Reset: Recovery email address has not changed

Please visit https://reset.ku.edu to reset your password. You will be prompted to enter your username.

Reminder: Your username follows this format: JG-S123456

If you experience any issues during the process, please contact KU IT for assistance:

Phone: 785-864-8080

Password Reset: Recovery email address has changed (Job / Dept: Change)

Please contact the Jayhawk Global Support Team to update your email address. Once your email has been updated, KU IT will be notified on your behalf to assist with account recovery.

Note: KU IT requires a government-issued photo ID to verify your identity during the account recovery process.

Jayhawk Global Contact Information

Email: jayhawkglobal@ku.edu
Phone: 785-864-6779

I don't know if I have an account

Please reach out to KU IT Customer Service Center by phone: 785-864-8080 for support. We will be able to assess the situation and guide you towards resolution.