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Account Access & Security

password ... Submit this request to get assistance with KU Single Sign On (Online ID & Password), as well as support for Duo (Multi-Factor). Account verification may be required in some situations. Topics...

Email - Accessing Account After a Password Change

iOS After you've changed your KU password, your iOS device (iPhone or iPad) will prompt you with an alert that says to enter your password. You should now be prompted to re-enter password. Tap...

KU Account - Types of Accounts and Managing Passwords

Password Change You must know your previous password in order to complete this process. If you have forgotten your password, or your password has expired. your password. Click Change Your Password...

KU Account - Administrative Account Setup

Summary Account setup and password resets for an administrative account must be handled via the MyIdentity website. Please follow the password reset instructions below. Use your name or Online ID...

KU Account - Setting Up KU OnlineID Account

The instructions provided here apply only to users who have not setup their account initially or have had an administrative password reset done on their account. You will now be directed to set up...

Sonia (School of Social Welfare) - Access and Information

If they are unable to log in here, troubleshoot password issues in the standard route. A KU Liaison would choose the Field Liaison role and then enter their Username and Password, using their KU...

Microsoft SharePoint - KUMC Student Access

Summary KUMC users have access to their own SharePoint site at kumc.sharepoint.com, where they can log in using their KUMC Online ID and KUMC password to access SharePoint features. This is because...

Wi-Fi - Jayhawk, KU Guest, and eduroam Access and Information

Password: your password CA Certificate: Do Not Validate Tap "Connect" Other Settings Some devices may require account password Click "Connect." For KU users, the username will be...

PaperCut - Re-Authenticating to MFD on macOS

After a user changes their password they may be unable to print to campus PaperCut devices without explicitly updating the stored password for the target printer / MFD. In most cases, the password...

Web Browser - Troubleshooting Tips for Mobile Devices

Help topics for mobile versions of Chrome, Edge, Firefox, and Safari web browsers. ... Tap the eye icon to see the password, and optionally tap: Edit or Delete to make changes or remove the password. Tap a URL in the list to edit or delete its entry or tap: + Add password to manually...

Email - KU Account Setup on Third Party Email Clients

Support for Thunderbird is limited to: Send & Receiving emails, updating passwords. All other email clients are unsupported ... Summary KU IT only provides support on the setup, configuration, and necessary password updates for Thunderbird. No support is provided for any other email clients. Password: no need to fill in...

iHawk - Access and Information

If you are having issues with logging into this system, you will have to determine if you have a bad password or if you need to reach out to ISS / ISP for support. You have a bad password if you...

Web Browser - Troubleshooting Tips for Desktops and Laptops

Help topics for Chrome, Edge, Firefox, and Safari web browsers. ... In the Chrome browser, click the vertical three dots in the top-right corner, then click: Passwords and Autofill from the dropdown menu, then click: Google Password Manager from the next menu. You...

KU Account - Recovery Options

If your password is expired or forgotten and you do not have account recovery options available to you. Please refer to this knowledge base article for additional information: Password Management @...

Zoom - Setup, Installation, and Use

How to install the Zoom application on your personal device and how to access this Zoom with your Online ID and password. Note that Zoom is not available for departmental accounts. Enter the...