Web Browser - Troubleshooting Tips for Mobile Devices

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Summary

The sections below detail common troubleshooting topics for the mobile versions of the Chrome, Firefox, and Safari web browsers on Android and iOS mobile devices.

Android - Chrome

Expand the sections below for common help topics for the Chrome web browser on Android devices.

Allow or Deny Pop-up Windows

Often you may want to restrict what additional windows (pop-ups) web pages can open while using Chrome.

  1. To open the menu, tap the three dots in the upper-right corner.

Screenshot showing step 1 above.

  1. Scroll down and tap: Settings from the menu.

Screenshot showing step 2 above.

  1. On the Settings screen, scroll down and tap: Site Settings.

Screenshot showing step 3 above.

  1. On the Site settins screen, sroll down and tap: Pop-ups and redirects.

Screenshot showing step 4 above.

  1. Select the radio button for either Sites can send pop-ups and use redirects or Don't allow sites to send pop-ups and use redirects, depending upon whether you would like to allow or block pop-ups respectively. When you are finished, go back in the menu options by tapping the back arrow in the top-left.

Screenshot showing step 5 above.

Clear Cache and Cookies

Browsing history, browser cache, and web browser cookies are stored within Chrome to improve browsing performance. You may want to clear your history from time to time if issues are encountered or you wish to reset your browser's behavior.

  1. To open the menu, tap the three dots in the upper-right corner.

Screenshot showing step 1 above.

  1. Scroll down and tap: Settings.

Screenshot showing step 2 above.

  1. Tap: Privacy and security.

Screenshot showing step 3 above.

  1. Tap: Delete browsing data.

Screenshot showing step 4 above.

  1. Set the time you wish to delete by tapping the Last 7 days dropdown and make your selection, then check or uncheck the checkboxes in the list.

    • Common boxes checked are Browsing history, Cookies and site data, and Cached images and files.

Screenshot showing step 5 above.

  1. When you are ready to delete data, tap: Delete Data. Once data is deleted, tap the back arrow in the top-left to return to your browser window.

Screenshot showing step 6 above.

Enable or Disable Third-Party Cookies

Third-party cookies are stored on your device when visiting web pages to improve your performance on those sites. You may wish to enable or disable these cookies for privacy or performance reasons.

  1. To open the menu, tap the three dots in the upper-right corner.

Screenshot showing step 1 above.

  1. Scroll down and tap: Settings.

Screenshot showing step 2 above.

  1. Scroll down and tap: Site settings.

Screenshot showing step 3 above.

  1. Scroll dow and tap: Third-party cookies.

Screenshot showing step 4 above.

  1. Select the radio button to allow or block third-party cookies, as desired. Then, tap the back arrow in the top-left to return to the menu options.

    • If you block third-party cookies, all third-party cookies from other sites are blocked unless the site is allowed on your exceptions list.

Screenshot showing step 5 above.

Open a Private Browsing Window

If you wish to view a website with minimal tracking and history, an Incognito Window can be opened within Chrome.

  1. To open the menu, tap the three dots in the upper-right corner.

Screenshot showing step 1 above.

  1. Tap: New Incognito tab.

Screenshot showing step 2 above.

  1. A new incognito window will open. Check for the Incognito icon  Incognito  in the top-left to confirm you're in incognito mode.

Viewing Saved Credentials

In order to make logging in easier, Chrome can store passwords you used on websites you visit. These passwords can be viewed, deleted, or edited within Chrome.

  1. To open the menu, tap the three dots in the upper-right corner.

Screenshot showing step 1 above.

  1. Scroll down and tap: Settings.

Screenshot showing step 2 above.

  1. Scroll down and tap: Google Password Manager.

Screenshot showing step 3 above.

  1. Tap an entry in the list to see available options.

    • Additional options are available at the bottom of the screen, including Google Password Checker and Settings.

Screenshot showing step 4 above.

  1. Tap the eye icon to see the password, and optionally tap: Edit or Delete to make changes or remove the password. When you are finished, go back by tapping the back arrow in the top-left.

Screenshot showing step 5 above.​​​​

Android - Firefox

Expand the sections below for common help topics for the Firefox web browser on Android devices.

Allow or Deny Pop-up Windows

Often you may want to restrict what additional windows (pop-ups) web pages can open while using Firefox. As of late 2026, there are no pop-up blocker options in Firefox for Android.

Clear Cache and Cookies

Browsing history, browser cache, and web browser cookies are stored within Firefox to improve browsing performance. You may want to clear your history from time to time if issues are encountered or you wish to reset your browser's behavior.

  1. To open the menu, tap the three dots in the upper-right corner.

Screenshot showing step 1 above.

  1. Tap: Settings.

Screenshot showing step 2 above.

  1. Scroll down, then tap: Delete browsing data.

Screenshot showing step 3 above.

  1. Check or uncheck the following checkboxes, depending upon which data you would like to reset for all time, then tap: Delete browsing data.

    • Most common options to check are Browsing history, Cookies and site data, and Cached images and files to clear cookies and cache.

    1. Open tabs 

    2. Browsing history

    3. Cookies and site data

    4. Cached images and files

    5. Site permissions

    6. Downloads

Screenshot showing step 4 above.

  1. When you are finished, go back by tapping the back arrow in the top-left.

Screenshot showing step 5 above.

Enable or Disable Third-Party Cookies

Third-party cookies are stored on your device when visiting web pages to improve your performance on those sites. You may wish to enable or disable these cookies for privacy or performance reasons.

  1. To open the menu, tap the three dots in the upper-right corner.

Screenshot showing step 1 above.

  1. Tap: Settings.

Screenshot showing step 2 above.

  1. Scroll down and tap: Enhanced Tracking Protection.

Screenshot showing step 3 above.

  1. Tap the slider to the right of Enhanced Tracking Protection to toggle on or off third-party cookie tracking protection. You may also set website exceptions that exempt from third-party tracking protection by tapping: Exceptions.

Screenshot showing step 4 above.

  1. If Enhanced Tracking Protection is on, you may change the level of protection by selecting the radio button next to Standard, Strict, or Custom. You may also tap the Tell Website not to share & sell data slider to activate that feature.

Screenshot showing step 5 above.

  1. When you are finished, go back by tapping the back arrow in the top-left.

Screenshot showing step 6 above.

Open a Private Browsing Window

If you wish to view a website with minimal tracking and history, a Private Window can be opened within Firefox.

  1. Tap the Plus icon.

Screenshot showing step 1 above.

  1. Tap the Private icon to open a new private window.

Screenshot showing step 2 above.

  1. A new Private Browsing window will open. Check for the Private browsing icon  Private  to confirm you are using a private wiandow.

Viewing Saved Credentials

In order to make logging in easier, Firefox can store the passwords you used on websites you visit. These passwords can be viewed, deleted, or edited within Firefox.

  1. To open the menu, tap the three dots in the upper-right corner.

Screenshot showing step 1 above.

  1. Tap: Passwords.

Screenshot showing step 2 above.

  1. Tap a URL in the list to edit or delete its entry or tap: + Add password to manually enter a website URL, username, and password.

    • Passwords can be stored when entered in a website and Firefox prompts to save it.                      

iOS - Chrome

Expand the sections below for common help topics for the Chrome web browser on iOS devices.

Allow or Deny Pop-up Windows

Often you may want to restrict what additional windows (pop-ups) web pages can open while using Chrome.

  1. To open the menu, tap the three dots in the lower-right.

Screenshot of step 1 above.

  1. Tap: Settings.
    Screenshot of step 2 above.

  2. Tap: Content settings.
    Screenshot of step 3 above.

  3. Tap the arrow to the right of Block pop-ups.
    Screenshot of step 4 above.

  4. Switch the Block pop-ups toggle to off (gray) or on (blue), if you wish to deny or allow pop-ups, respectively.

    Screenshot of step 5 above.

Clear Cache and Cookies

Browsing history, browser cache, and web browser cookies are stored within Chrome to improve browsing performance. You may want to clear your history from time to time if issues are encountered or you wish to reset your browser's behavior.

  1. To open the menu, tap the three dots in the lower-right.

Screenshot of step 1 above.

  1. Tap: History.

Screenshot of step 2 above.

  1. ​​Tap: Delete Browsing Data.

Screenshot of step 3 above.

  1. Set the Time range to how far back you want to delete or select All time to delete everything, then tap: Browsing data.

Screenshot of step 4 above.

  1. Tap: Cookies, site data and Cached images and files so a blue checkmark shows on the right side of each, then tap the blue circle with the check mark in the top-right corner.

  • You can also select Browsing history, Tabs, and Autofill data if you wish to delete those.

Screenshot of step 5 above.

  1. Tap: Delete data.
    Screenshot of step 6 above.

Enable or Disable Third-Party Cookies

Third-party cookies are stored on your device when visiting web pages to improve your performance on those sites. You may wish to enable or disable these cookies for privacy or performance reasons.

  1. Open the iOS Settings app and search: Chrome.

Screenshot of step 1 above.

  1. Tap: Chrome.

Screenshot of step 2 above.

  1. Switch the Allow Cross-Website Tracking toggle to on (green) or off (gray), if you wish to allow or deny third-party cookies, respectively.

  • If you block third-party cookies, all third-party cookies from other sites are blocked unless the site is allowed on your exceptions list.

Screenshot of step 3 above.​

Open a Private Browsing Window

If you wish to view a website with minimal tracking and history, an Incognito Window can be opened within Chrome.

  1. To open the menu, tap the three dots in the lower-right corner.
    Screenshot of step 1 above.

  2. Tap: New Incognito Tab Incognito.

    Screenshot of step 2 above.

  3. A new Incognito window will open with a dark theme. Type the website or URL you want to visit.

    Screenshot of step 3 above.

Viewing Saved Credentials

In order to make logging in easier, Chrome can store the passwords you used on websites you visit. These passwords can be viewed, deleted, or edited within Chrome.

  1. To open the menu, tap the three dots in the lower-right corner.
    Screenshot of step 1 above.

  2. Tap: Password Manager.
    Screenshot of step 2 above.

  3. Enter your iOS device passcode for Chrome.
    Screenshot of step 3 above.

  1. In Password manager, locate and tap any saved website to access saved credentials.
    Screenshot of step 4 above.

  2.  In the selected website credentials page, you can view, edit, copy, or delete your credentials. Tap the eye icon to view saved passwords.

Screenshot of step 5 above.

iOS - Firefox

Expand the sections below for common help topics for the Firefox web browser on iOS devices.

Allow or Deny Pop-up Windows

Often you may want to restrict what additional windows (pop-ups) web pages can open while using Firefox.

  1. Tap the three dots in the lower-right.

Screenshot of step 1 above.

  1. Tap the gear icon.

Screenshot of step 2 above.

  1. Tap the Block Pop-up Windows toggle to off (gray) or on (blue), if you wish to deny or allow pop-ups, respectively.

    Screenshot of step 3 above.

Clear Cache and Cookies

Browsing history, browser cache, and web browser cookies are stored within Firefox to improve browsing performance. You may want to clear your history from time to time if issues are encountered or you wish to reset your browser's behavior.

  1. To open the menu, tap the three dots in the lower-right.

Screenshot of step 1 above.

  1. Tap the gear icon.

Screenshot of step 2 above.

  1. Scroll down to the Privacy section and tap: Data management.
    Screenshot of step 3 above.

  1. Tap to switch the Cache and Cookies toggles to off (gray) or on (blue), if you wish to clear them or not, respectively, then tap: Clear Private Data.
    Screenshot of step 4 above

  2. Tap: OK to confirm.
    Screenshot of step 5 above.

Enable or Disable Third-Party Cookies

Third-party cookies are stored on your device when visiting web pages to improve your performance on those sites. You may wish to enable or disable these cookies for privacy or performance reasons.

  1. Tap the three dots in the lower-right.
    Screenshot of step 1 above.

  2. Tap the gear icon.

Screenshot of step 2 above.

  1. Scroll down and tap: Tracking Protection.

    Screenshot of step 3 above.

  1. Tap the toggle next to Enhance Tracking Protection to turn it off (gray) or on (blue), if you wish to disable or enable third-party cookies, respectively.

    Screenshot of step 4 above.

Open a Private Browsing Window

If you wish to view a website with minimal tracking and history, a Private Window can be opened within Firefox.

  1. Tap the tab icon at the bottom-right.

    Screenshot of step 1 above.

  2. Tap: Private.

    Screenshot of step 2 above.

  3. A new Private window will open with a dark theme. Search or enter a web address at the top.

    Screenshot of step 3 above.

Viewing Saved Credentials

In order to make logging in easier, Firefox can store the passwords you used on websites you visit. These passwords can be viewed, deleted, or edited within Firefox.

  1. Tap the three dots in the lower-right.
    Screenshot of step 1 above.

  2. Tap: Passwords.

    Screenshot of step 2 above.

  3. Tap the website's name you wish to view.

    Screenshot of step 3 above.

  4. Tap the password to see the hidden credentials, and optionally tap: Edit or Delete to alter or remove the saved password, respectively.

    Screenshot of step 4 above.

iOS - Safari

Expand the sections below for common help topics for the Safari web browser on iOS devices.

Allow or Deny Pop-up Windows

Often you may want to restrict what additional windows (pop-ups) web pages can open while using Safari.

  1. Open the Settings app and search: Safari.
    Screenshot of step 1 above.

  2. Tap: Safari to open the app.

Screenshot of step 2 above.

  1. Scroll down and tap the Block Pop-ups toggle to off (gray) or on (blue), if you wish to deny or allow pop-ups, respectively.

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Clear Cache and Cookies

Browsing history, browser cache, and web browser cookies are stored within Safari to improve browsing performance. You may want to clear your history from time to time if issues are encountered or you wish to reset your browser's behavior.

  1. Open the Settings app and search: Safari.

Screenshot of step 1 above.

  1. Open the Settings app and search: Safari.
    Screenshot of step 2 above.

  2. Scroll down and tap: Clear History and Website Data.

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  1. Tap what timeframe you would like to clear, and tap: Clear History.     

    Screenshot of step 3 above.

Enable or Disable Third-Party Cookies

Third-party cookies are stored on your device when visiting web pages to improve your performance on those sites. You may wish to enable or disable these cookies for privacy or performance reasons.

  1. Open the Settings app and search: Safari.

Screenshot of step 1 above.

  1. Tap: Safari to open the app.
    Screenshot of step 2 above.

  2. Scroll down and toggle the Prevent Cross-Site Tracking switch to off (gray) or on (green), if you wish to disable or enable third-party cookies, respectively.

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  3. Go to the bottom and click: Advanced.
    Screenshot of step 4 above.

  4. Switch the Block All Cookies toggle to off (gray) or on (green), if you wish to block or allow all cookies, respectively.
    Screenshot of step 5 above.

Open a Private Browsing Window

If you wish to view a website with minimal tracking and history, a Private Window can be opened within Safari.

  1. In Safari app, tap the three dots in the bottom-right.

Screenshot of step 1 above.

  1. Tap: New Private Tab.
    Screenshot of step 2 above.

  2. A new Private window will open with a dark theme.
    Screenshot of step 3 above.

Viewing Saved Credentials

In order to make logging in easier, Safari can store the passwords you used on websites you visit. These passwords can be viewed, deleted, or edited within Safari.

  1. Open the Passwords app.

    Screenshot of step 1 above.

  2. Tap: All to see all stored passwords, or search for a website.
    Screenshot of step 2 above.

  3. Tap the password you would like to see in order to reveal it, or tap: Edit to edit or delete the password.

    Screenshot of step 3 above.

 

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