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Many KU web services use pop-up windows to display information. Depending on the service or the browser, you may have to allow for pop-ups in order for the information to come up. Common KU services that use pop-ups include Enroll & Pay, HR/Pay, myKU, MyTalent, and the Student Housing app. To allow pop-ups for the KU domain in your browser, choose the appropriate article below.
Allow Pop-up Windows
Firefox
Firefox (Android):
- There are no Pop-up Blocker Options in Firefox for Android.
Firefox (iOS):
- Tap the button in the top right corner. It should have a number in it (most likely a 1). That will bring up a display of your open tabs.
- Then click on the gear icon in the top left corner.
- Tap on the switch beside Block Pop-up Windows.
Safari
Safari:
- Go to Settings > Safari.
- Turn off Block Pop-ups.
At times, cached files can cause errors on websites, including log-in issues and display problems. As a first step in resolving most website issues, KU IT recommends clearing the browser cache and cookies to see if that's the cause of the problem.
Clear Cache & Cookies
Firefox
Firefox (Android):
-
Click the menu icon to open up the Firefox settings menu.
- Select Clear Private Data.
- In the popup window
- Select Cookies & Active Logins.
- Select Cache.
- Confirm your selection.
Firefox (iOS):
- Tap the menu button at the bottom of the screen (menu will be in the top right is using an iPad)
- Select History.
- Click the trash icon in the bottom left corner.
- Choose Everything from the timeframes to clear.
Systems such as Canvas and Microsoft Integration with OneDrive require you to allow Third-party Cookies. To enable third-party cookies in your browser, choose the appropriate method below.
Enable Third-Party Cookies
Firefox
Firefox (Android):
- Tap the menu button.
- Tap Settings.
- Under Privacy and Security, tap Enhanced Tracking Protection.
- Tap the toggle to turn it off.
Firefox (iOS):
- Tap the menu button at the bottom of the screen (the menu will be at the top right if using an iPad).
- Tap Settings.
- Tap Tracking Protection.
- Tap the toggle next to Enhance Tracking Protection to turn it off.
Safari
Safari (iOS):
- Open Settings app.
- Select Safari.
- Under Security & Privacy, disable both Block All Cookies and Prevent Cross-Site Tracking.
There are times when it is necessary to open a private browsing window, either to circumvent logged in accounts (without having to log out of them) or to prevent a website from accessing the browser cache. Check your browser below for instructions on how to open a private browsing window; there are typically two ways to do so.
Open a Private Browsing Window
Firefox
Firefox (Android):
- On the Firefox home screen, tap the mask button at the top of the screen to switch to Private Browsing.
- On the Private Browsing home screen, enter your search or website address in the address bar.
OR
- Tap the numeric icon next to the address bar
- Tap the mask icon to view private tabs.
- Tap the + PRIVATE button to open a new tab in your private browsing session.
Firefox (iOS):
- Tap the tab icon at the bottom of the screen.
- Tap the mask button at the top center of the screen.
Safari
Safari (iOS):
-
Go to the Safari app on your iPhone.
-
Tap 
.
-
Swipe right on the tab bar at the bottom of the screen until Private Browsing opens, then tap Unlock.
To exit Private Browsing, tap , then swipe left to open a Tab Group from the menu at the bottom of your screen. The websites you have open in Private Browsing stay open, and Private Browsing locks
If you are able to access an account with a saved credential, but unable to log in with a typed password, you may be able to confirm the password you're typing against the saved credential on your device. To view the saved credentials, follow the instructions detailed below.
Note: A saved credential is not always or necessarily a correct one, and viewing it is no guarantee of access to an account.
Viewing Saved Credentials
Firefox
Android:
- Tap the menu button.
- Select Passwords (you may need to unlock your device to view saved login data).
- Tap on the login on the list to view.
iOS:
- Tap the menu button at the bottom of the screen (the menu will be at the top right if you're using an iPad).
- Tap Settings.
- Select Passwords.
- Under Saved Passwords selec the name of the website.
- Tap Edit in the top right corner to reveal the stored password.
Safari
iOS (iPhone/ iPad):
- Open the Settings app.
- Navigate to Passwords. Older versions of iOS will have a section called Passwords & Accounts.
- Choose Website & App Passwords.
- Select the password you want to view. You will be prompted to enter your PIN or biometric lock to view the credentials.