Web Browser - Troubleshooting Tips for Mobile Devices

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Many KU web services use pop-up windows to display information. Depending on the service or the browser, you may have to allow for pop-ups in order for the information to come up. Common KU services that use pop-ups include Enroll & Pay, HR/Pay, myKU, MyTalent, and the Student Housing app. To allow pop-ups for the KU domain in your browser, choose the appropriate article below.

Allow Pop-up Windows


At times, cached files can cause errors on websites, including log-in issues and display problems. As a first step in resolving most website issues, KU IT recommends clearing the browser cache and cookies to see if that's the cause of the problem.

Clear Cache & Cookies


Systems such as Canvas and Microsoft Integration with OneDrive require you to allow Third-party Cookies. To enable third-party cookies in your browser, choose the appropriate method below.

Enable Third-Party Cookies


There are times when it is necessary to open a private browsing window, either to circumvent logged in accounts (without having to log out of them) or to prevent a website from accessing the browser cache. Check your browser below for instructions on how to open a private browsing window; there are typically two ways to do so.

Open a Private Browsing Window


If you are able to access an account with a saved credential, but unable to log in with a typed password, you may be able to confirm the password you're typing against the saved credential on your device. To view the saved credentials, follow the instructions detailed below.

Note: A saved credential is not always or necessarily a correct one, and viewing it is no guarantee of access to an account.

Viewing Saved Credentials


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Article ID: 18762
Created
Fri 9/20/24 5:41 PM
Modified
Thu 12/5/24 6:54 PM