Enroll & Pay - Information and Resources

KU IT provides support for various topics regarding Enroll & Pay. In-depth documentation is managed by Student Information Systems. If the topic you are looking for is not found here, please use the links below to access the guides provided by Student Information Systems.

Common support questions KU IT receives regarding Enroll & Pay include:

Topic	Related Support Article
Login Issues KU Single Sign-On Students, Faculty & Staff Only
Error Message Resolution	Browser Troubleshooting - Workstation Clear Cache & Cookies Blocked Pop-Ups
Delegate Account Unsupported Topics: Account Creation or Access on any Mobile Device Account Creation or Access on any device owned by another business	See Content Below

Student Information System's - Documentation

Group	Web Address
Student & Delegates	https://sis.ku.edu/enrollpay-student
Faculty	https://sis.ku.edu/enrollpay-faculty
Staff	https://sis.ku.edu/enrollpay-staff

Delegate accounts must be created by the student and should never be deleted unless instructed to do so by KU IT or Student Information Systems. If a student needs assistance in creating a delegate account, please have the student reach out to KU IT for support.

KU IT has observed that @Yahoo.com email addresses are the least reliable in delivering Delegate related emails to a users inbox.
It is recommended that everyone adds registrar@ku.edu as a "Safe Sender" in their email client.
Ensure your student sets the up the account with the correct email address you wish to use as you will not be able to change it.
- The Security Key is tied to the email address in which its sent to.

Delegate Account Creation

Unsupported Scenarios

Mobile Device(s):

Setting up a delegate account on a mobile device introduces complexity not outlined in this document. Users frequently lose access to a newly created account on a mobile device.

Device(s) owned by another business:

Companies do their best to protect the data available to them. In certain situations they introduce security features that simply break the delegate system. This is why we are unable to provide delegate support when the user is using a device owned by another business.

Additionally other businesses tend to frown upon someone accessing their computers remotely which is something we commonly do to resolve technical issues.

There are three key steps delegate users must complete before they can access information shared with them.

Account creation.
Security question & PIN.
- Accounts with missing recovery options will be deleted.
Selecting the student.

Step #1: Account Creation

You will receive an email similar to what is below. Write down the Security Key.
Click on the Create Account / Accept Terms and Conditions.

Users will be given two options:
- Create an Account (New or Only Student @ KU) - Left.
- Login - To add additional students or to finish an incomplete registration - Right.

Users who are unsure on how to proceed should start with creating an account - Left. If your email address is already in use, the system will alert accordingly.

User IDs are case sensitive: Jayhawk is not the same as jayhawk.

A delegate user who successfully creates an account or logs in to add an additional student will be prompted for the follwing:

Accept terms & conditions.
Enter Security Key.
- Found in initial steps above.
Enter Email address.
- Delegate users must use the email address in which the security key and account was registered to.
Click Submit once the required information has been entered.

You are now ready to proceed to Step #2 - Login & Account Security.

Step #2: Login & Account Security

Navigate to https://delegate.ku.edu.
- Enter the user name and password you established in step #1.
Click Sign in.

If you've already forgotten your user name and password, please call 785-864-8080 for account assistance.

You must setup a security question & PIN. Failure to do so will result in your account being deleted with in 30 minutes.

Click Ok after acknowledging the on screen warning.

Click on Required! Update Profile & PIN.

Click on Change or setup forgotten password security question.

Select a question from the drop down list and provide a response to the question.
Click Done.

Click on Change or set up Personal Identification Number (PIN).

Enter any four digits / letters for your pin.
Click Done.

Click the Back Arrow found in the upper left corner.

Now you are ready for Step #3: Selecting Student to View.

Step #3: Selecting Student to View

A student must be selected before delegate users can view any data. This is to ensure the delegate user is looking at the right student when multiple students are associated with the account.

Starting at the main menu of the delegate page, please follow these steps:

Click My Student's Information.

Place a bullet next to the student you wish to view.
Click Save.

Now your delegate account setup is complete. To make a payment please follow these instructions:

https://sis.ku.edu/sites/sis/files/documents/E%26p%20S%26d/financials/pay%20Online_3.pdf

Delegate Account Recovery

Users who need assistance and are unable to recover their account through the steps below must call 785-864-8080 to complete account verification. The instructions provided below do not apply to accounts that have been deleted due to account setup not being completed. If your account was deleted, you will need to start over with Step #1 Delegate Account Creation found above.

Visit https://delegate.ku.edu.
Click Forgot your UserID or Password.

Select which item you need to recover from the list below for detailed instructions.

User ID Recovery

These instruction will walk you through how to recover your user name. User names are case sensitive. "Jayhawk" is not the same as "jayhawk" for the delegate system.

Click on Forgot your User ID.
- If your student changed your email address on the delegate system at any point, this function will not work properly. Please contact the helpdesk at 785-864-8080 for further assistance.
Enter your Email Address.
Click Retrieve User ID.
Click OK.
Click X to the right of Forgot my User ID.
Check your email. You should have received something similar to what's shown below.
Go to https://delegate.ku.edu and sign in with your User ID.

If you need assistance with your password. Go to the next step Password Recovery.

Password Recovery

Select Forgot your password?
Enter your User ID.
- If you do not know your User ID, please see the section above User ID Recovery.
Click Continue.
Provide the answer to your challenge questions.
- Successful Response:
  - Receive an email with a system generated password.
- Unsuccessful:
  - Call 785-864-8080 for additional support.
Click Email New Password.
Click Ok.
Check your email. You should have received an email similar to what is shown below.
- It is recommend to copy and paste the temporary password. Some users find success with copy and paste, while other users find success in typing the password. Be careful not to accidentally copy a space into your password.
Go to https://delegate.ku.edu and sign in with your User ID & temporary password.
If you're still in need of assistance, please contact the helpdesk at 785-864-8080.

It's recommend that you change your temporary password after logging in. You can do this by clicking on the tile Required! Update Profile & Pin.

In this section you will also find a button to change your password.

Common Issues

Common support requests we get involving Enroll & Pay include:

Blocked Pop Ups.
Homepage "Refreshing" - Bad User Map.
Students & Delegate Users - Same Computer.
Unable to Login.

Blocked Pop-Up's

User may experience blocked pop up when attempting to make a payment or view a PDF file. Please reference this related article to allow pop-ups:

Browser Troubleshooting - Workstation.

Homepage "Refreshing" - Bad User Map & 404 Not Found

Users may find that the home page for Enroll & Pay or HR Pay simply refreshes when selecting the KU-Lawrence button or they may receive an Error 404 as shown below. Clearing cache and cookies fixes this behavior.

Clear Cache and Cookies - See related article Browser Troubleshooting - Workstation.

Why does this happen?

This happens when Enroll & Pay and HR Pay have been accessed in the same browser. We recommend users utilize two different browsers if they have a need to access both of these resources.

User who carefully inspect the URL will find =badusermap at the end of the url. This is what confirms cache and cookies need to be cleared.

Enroll & Pay Bad URL:

https://sa.ku.edu/psc/csprd/EMPLOYEE/SA/s/WEBLIB_PTBR.ISCRIPT1.FieldFormula.IScript_StartPage?SSO=LAWR&cmd=login&fwerr=badusermap

HR Pay - Bad URL:

https://hr.ku.edu/psc/hrprd/EMPLOYEE/HRMS/s/WEBLIB_PTBR.ISCRIPT1.FieldFormula.IScript_StartPage?cmd=login&fwerr=badusermap

Student & Delegate Accessing on Same Device

Similar to "Bad User Map", student and delegates should not use the same browser to access these services. If either party has issues accessing Enroll & Pay its recommended to clear cache and cookies.

Clear Cache and Cookies - See related article Browser Troubleshooting - Workstation.

Unable to Login

Enroll & Pay accounts are subject to account locks for a variety of reasons. Typically an Enroll & Pay account lock lasts for no more than five minutes. If you continue to be locked out it maybe best to clear cache and cookies and then call the help desk if the issue persists.

Clear Cache and Cookies - See related article Browser Troubleshooting - Workstation.

The most common issue we see pertains to employees who have administrative access to Enroll & Pay that have either changed departments, or job titles. When this happens Enroll & Pay requires a new access form to be filled out. Information can be found here - https://sis.ku.edu/enroll-pay-training

Able to Add Classes to Shopping Cart but Unable to Enroll

If you are able to add classes to your shopping cart in Enroll & Pay, but are unable to enroll in those classes, it is likely due to either a hold on your account or being outside of your enrollment appointment. To view your enrollment appointments from the Enroll & Pay homepage, select Enroll and Manage Classes, then Enrollment Appointments from the menu on the left. You should see something like the image below.

If you do not have an enrollment appointment listed, or it lists a future date, you will have to wait for that date to arrive or for the open enrollment period to begin. You can contact the Registrar or the Advising department if you have questions concering your enrollment appointments. You can reach the Registrar at registrar@ku.edu or 785-864-4423, and Advising at advising@ku.edu or 785-864-2834.

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