Many KU web services use pop-up windows to display information. Depending on the service or the browser, you may need to allow pop-ups. Common KU services that use pop-ups include Enroll & Pay, HR/Pay, myKU, MyTalent, and the Student Housing app. To allow pop-ups for the KU domain in your browser, choose the appropriate article below.
Allow Pop-up Windows
Chrome
Chrome:
- Open the Chrome settings by clicking the menu icon in the upper right and selecting Settings.
- You can also access the settings page directly by going to chrome://settings in Chrome.
- Scroll down to the Privacy and Security section.
- Click Site Settings from the bottom.

- Scroll down and select Pop-ups and redirects.

- Select Sites can send pop-ups and use redirects to unblock popups for all websites, or click the Add button across from Allowed to send pop-ups and type in [*.]ku.edu to only allow pop-ups from KU sites.

OR

At times, cached files can cause errors on websites, including log-in issues and display problems. As a first step in resolving most website issues, KU IT recommends clearing the browser cache and cookies to see if that's the cause of the problem.
For all major browsers, pressing Ctrl + Shift + Del (or Cmd + Shift + Delete on macOS) will pull up the options for clearing your browser cache. More detailed instructions, including screen shots, are included for the following browsers. After going through the process of clearing cache and cookies, it's recommend you close and reopen your browser.
Systems such as Canvas and Microsoft Integration with OneDrive require you to allow Third-party Cookies. To enable third-party cookies in your browser, choose the appropriate method below.
Enable Third-Party Cookies
Chrome
Chrome:
- Click the menu icon in the top right corner; this icon looks like three vertical dots.
- Select the Settings button in the drop-down menu.

- Click Privacy and Security.
- Click Third-party Cookies.

- Click Allow third-party cookies.

Firefox
Firefox:
- Click the three-bar menu icon in the top right.
- Select Settings.

- Select Privacy & Security from the left sidebar.
- Click Custom.
- Ensure that Cross-site tracking cookies, and isolate other cross-site cookies is selected under the blocked cookies preferences.

Safari
Safari:
Occasionally you will need to enable third-party cookies in Safari, such as for using "Remember Me for 30 Days" with Duo or for certain media tools within Canvas courses.
- Open Safari.
- Click the Safari menu from the title bar along the top of the screen on your Mac.
- Select Preferences. You can also open the preferences directly by holding the command and comma keys (Cmd+,) while Safari is open.

- Select Privacy.

- Confirm that the checkboxes next to Prevent cross-site tracking and Block all cookies are both not selected.

- Close the Preferences window and restart the browser. You can do this by holding the command and Q keys (Cmd+Q) or by selecting "Quit Safari" from the Safari menu.
There are times when it is necessary to open a private browsing window, either to circumvent logged in accounts (without having to log out of them) or to prevent a website from accessing the browser cache. Check your browser below for instructions on how to open a private browsing window; there are typically two ways to do so.
Open a Private Browsing Window
Chrome
Chrome:
- Click the menu icon in the upper right corner of the Chrome window. This icon looks like three dots.
- Select New incognito window.

The Chrome incognito window opens with a grey user interface, and will say You have entered incognito mode.
Keyboard Shortcut:
- Windows: Ctrl + Shift + N
- macOS: Cmd + Shift + N
Edge
Edge:
- Click the menu icon in the upper right corner of the Edge window. This icon looks like three dots.
- Select New InPrivate Window.

The Edge InPrivate window opens with a grey UI, and will say "InPrivate Browsing" at the top of the page. The user avatar in the upper right (next to the menu icon) also displays InPrivate while using this window.
Keyboard Shortcut:
- Windows: Ctrl + Shift + N
- macOS: Cmd + Shift + N
Firefox
Firefox:
- Click the menu icon in the upper right corner of the Firefox window. This icon looks like three horizontal lines.
- Select New Private Window.

The Firefox private browsing window looks the same, and the new tab page has a purple background with the message, You’re in a Private Window.
Keyboard Shortcut:
- Windows: Ctrl + Shift + P
- macOS: Cmd + Shift + P
Safari
Safari:
- Click the File menu on the Menu bar.
- Select New Private Window.

Keyboard Shortcut:
Safari uses a dark grey location bar to indicate a private browsing window. The new tab page also shows an alert at the top letting the user know that Private Browsing is enabled.
When should you add a site to your trusted list:
Turning off Browser Extensions
If you are able to access an account with a saved credential, but unable to log in with a typed password, you may be able to confirm the password you're typing against the saved credential on your device. To view the saved credentials, follow the instructions detailed below.
Note that a saved credential is not always or necessarily a correct one, and viewing it is no guarantee of access to an account.
Viewing Saved Credentials