Web Browser - Troubleshooting Tips for Desktops and Laptops

Many KU web services use pop-up windows to display information. Depending on the service or the browser, you may need to allow pop-ups. Common KU services that use pop-ups include Enroll & Pay, HR/Pay, myKU, MyTalent, and the Student Housing app. To allow pop-ups for the KU domain in your browser, choose the appropriate article below.

Allow Pop-up Windows


At times, cached files can cause errors on websites, including log-in issues and display problems. As a first step in resolving most website issues, KU IT recommends clearing the browser cache and cookies to see if that's the cause of the problem.

For all major browsers, pressing Ctrl + Shift + Del (or Cmd + Shift + Delete on macOS) will pull up the options for clearing your browser cache. More detailed instructions, including screen shots, are included for the following browsers. After going through the process of clearing cache and cookies, it's recommend you close and reopen your browser.

Clear Cache & Cookies


Systems such as Canvas and Microsoft Integration with OneDrive require you to allow Third-party Cookies. To enable third-party cookies in your browser, choose the appropriate method below.

Enable Third-Party Cookies


There are times when it is necessary to open a private browsing window, either to circumvent logged in accounts (without having to log out of them) or to prevent a website from accessing the browser cache. Check your browser below for instructions on how to open a private browsing window; there are typically two ways to do so.

Open a Private Browsing Window


When should you add a site to your trusted list:

Trusted Sites


Turning off Browser Extensions


If you are able to access an account with a saved credential, but unable to log in with a typed password, you may be able to confirm the password you're typing against the saved credential on your device. To view the saved credentials, follow the instructions detailed below.

Note that a saved credential is not always or necessarily a correct one, and viewing it is no guarantee of access to an account.

Viewing Saved Credentials