Summary
The KU IT Knowledge Base is configured for Public and IT to Non-IT Collaboration and Restricted access. How to access public articles is detailed here: IT Knowledge Base - Navigating Articles and Search, and all public articles are available to anyone. Finally, Collaboration and Restricted access allows KU IT to share non-public articles with specific campus faculty and staff who are not members of the IT Department.
An example of Collaboration and Restricted information is the article collection for Jay Bot documentation. This information is suitable for access by both IT staff and select individuals in the campus community who are administrators of their department's Jay Bot instance.
Prerequisites
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KU Online ID
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Rights to see a topic within the Collaboration and Restricted category.
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If you don't have the required access, contact IT Knowledge Services by submitting a Knowledge Base Request or emailing itknowledge@ku.edu.
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Include the name of the topic you don't have access to and who your IT point of contact for this topic is.
Accessing a Collaboration and Restricted Category
The Collaboration and Restricted category contains knowledge categories that can be shared with non-IT affiliated campus members.
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Navigate to the KU IT Knowledge Base and scroll down in the list to the Collaboration and Restricted category.
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Click: Collaboration and Restricted.
- If you don't see the Collaboration and Restricted category, ensure your name is visible in the top-right of the window in step 1 above. If it isn't, click: Sign In and sign in with your KU Online ID and KU Online ID password.
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A list of available categories will be displayed. Click the title of a category to open it and view the articles it contains.
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A list of the category's articles will display. Click the title of an article to open it.
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Note that these articles will contain: IT Internal and Restricted Use Only at the beginning of their article description.
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Do not share the contents of any article within these categories with individuals or groups that doesn't have direct access within the KU IT Knowledge Base.
If you need any assistance accessing a Collaboration or Restricted category, contact the IT Knowledge Services team via the details in the "Prerequisites" section above.
Article Changelog
XX/XX/XXXX
- [Description of change, including what changed and where in the article.]