Removing an existing Outlook profile and creating a new one can resolve a number of problems with accessing your e-mail account. While this process will not delete any of the online data tied to your KU email account, it will remove any offline data and reset any views or filters you have set up in Outlook. Press the Windows Key Windows Key (⊞) on your keyboard and type Control Panel to open the Control Panel. Type Mail in the Control Panel search to pull up the Mail tool. You can also find this in the User Accounts category. Click Show Profiles. Select your current profile and click Remove. Confirm that you want to remove the account by clicking Yes. Click Add to create a new profile once the old one has been deleted. Enter a name for the profile and click OK. Fill in your account details, then click Next. Sign in to your KU account via Microsoft, if prompted to do so. Click Finish once Outlook has finished pulling in the account's server settings. Once this process is complete, you can close the Control Panel and Mail options, and launch Outlook.