Article - KU Account - Types of Accou...

These instructions will provide you information on how to change, recover, or get your account reset in the event your password is forgotten or expired. These instructions apply for all accounts that login to KU Single Sign On Services.

Account Type	Username Format
Online ID	j123h456
Sponsored Temporary Accounts	JHAWK_sta
Jayhawk Global Accounts	jg-j123456
Administrative Accounts - Internal Support Article	j123h456_a

Administrative Password Reset

Administrative Reset

If you cannot answer your Challenge Questions, the KU IT Customer Service Center can reset your password via one of the following methods. Performing an administrative reset involves the verification of your identity so your account's password can be reset. You must have a valid form of government-issued identification to be shown over video call or in person.

Call us at 785-864-8080 to set up a FaceTime or Zoom video call.
- If you have contacted KU IT and have a ticket number, please let the agent you're working with know that number.
Visit our walk-up location in Anschutz Library. We are located in room 201, on the second floor.

You will need the following things for an administrative reset:

A Government Issued ID like a KU ID Card, Drivers License, Passport, Etc.
- We cannot accept a picture, scan, or copy of the ID. We cannot accept emailed pictures, scans, or copies of the ID either.
Webcam (for video calls)
- If you do not have access to a webcam, you may visit us at the Anschutz Library for in person support.

If You Have No Webcam or Device that Can Video Call

We are located in Anschutz Library Room 201, on the second floor. Walk-in support is available at the following times. Please note these hours are limited by the hours that Anschutz Library is open, which can be found here.
Ask friends, family, coworkers, and your local library for possible video calling options available to you.
There are no exceptions to the process outlined above.

Password Change

You must know your previous password in order to complete this process. If you have forgotten your password, or your password has expired. Please see the next segment Password Recovery - Self Service.

Change Password Loops through SSO

When your password is within 30 days of expiring, you'll see the following alert:

If you click "Change Your Password" in this alert, the authentication process does not complete — which means that as far as KU single sign-on is concerned, you did not sign in. If the service you were trying to sign into when this alert popped up was the MyIdentity Services password change page then you will receive another alert:
This page indicates that you are encountering a loop. By clicking the Continue button on the initial password expiration warning, as explained by the instructions in the Wise Choice alert, you can proceed to where you were signing into initially. This Continue button is what completes the sign-in process.

Changing Your Password

If you are working off-campus on a KU workstation, please follow the instructions in the referenced article All about your KU Managed Device (Laptop & Desktops) after updating your password.

Go to MyIdentity services at myidentity.ku.edu.
Click Change Your Password under Password Services.
- You can also go directly to https://myidentity.ku.edu/services/password/change to update your password.
Log in with your KU online ID and your current password if prompted.
Fill in your existing password in the Current Password field.
Enter a new password in the New Password field.
Type the password again in the Reenter Password field.
Click Submit.
If the password change is successful, you will see a green banner that reads Success.
Click Password expiration reminders if you would like to have a reminder added to your KU calendar for when your password will expire.

Requirements for your new password are listed on the right side, and are as follows:
Your password must be 8 to 128 characters long and must contain 3 out of 4 characters listed below:

At least one special character (&,#,-,_, etc.)
At least one uppercase letter.
At least one lowercase letter
At least one digit (0-9)
Additionally, you will not be allowed to:
Re-use your current or previous 10 passwords.
Use your name, Online ID in your password, or any other personal information.

Password Expiration Reminders

Password Expiration Reminders set up at the myIdentity website creates an event in your Outlook calendar that will remind you of your password's expiration at a certain date out from the expiration date.

Go to myidentity.ku.edu
Click on Expiration Reminders.
Choose the time frame of the expiration reminder that you want to set up.
Click Submit.

Password Recovery - Self Service

First, try answering your challenge questions or using your recovery email at https://myidentity.ku.edu/password/reset.

Please note: if you have both a recovery email and challenge questions set up, after you enter your online ID you will be prompted to select the method you wish to use.

If you receive an error message stating you have no account recovery options or you've locked your account please skip to the administrative reset option.

To answer your challenge questions:

Enter your Online ID.
You will be presented with 2 questions of the 5 questions that you answered and/or provided when you set up your KU Account. Answers are not case sensitive but are sensitive to spaces and punctuation.
Once you answer your questions correctly, you will be prompted to enter a new KU Password.
- You are given 5 failed attempts to change the password before the account is locked and requires a manual reset.

If you are unsuccessful in recovering you account. Please see the next segment (Administrative Reset) for additional instructions.

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KU Account - Types of Accounts and Managing Passwords

Administrative Password Reset

Administrative Reset

Password Change

Password Expiration Reminders

Password Recovery - Self Service

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