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iThenticate - Support Information
iThenticate - Support Information
If you are having issues with the iThenticate service, follow our troubleshooting steps below.
Go to the website,
https://profile.ku.edu
, to confirm that you can log in to the KU Single Sign On.
If you cannot sign in at the website above, please call the KU IT Customer Service Center at 785-864-8080 or email us at
itcsc@ku.edu
.
If you can sign in to the website above, please reach out to iThenticate support for assistance.
Email them at
ithsupport@ithenticate.com
Raise a ticket at
https://supportcenter.turnitin.com/s/contactsupport
.
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Check out this article I found in the IT Client Portal knowledge base.<br /><br /><a href="https://services.ku.edu/TDClient/812/Portal/KB/ArticleDet?ID=18933">https://services.ku.edu/TDClient/812/Portal/KB/ArticleDet?ID=18933</a><br /><br />iThenticate - Support Information