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Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.
One-way communications and emergency communications to the entire campus or other defined groups. Includes campus alert systems, broadcast email and text messaging, electronic newsletter distribution, enterprise mailing list management, and digital signage.
Broadcasting, live streaming, video recording and media production. This area includes audiovisual-related event support.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
Monitoring of IT services, including the underpinning technologies.
Consultation and integration services, when offered as a consolidated service.
Consulting unrelated to a specific technology service, such as business process streamlining, business relationship management, and business analysis.
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaigns.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.
Software package management, research software development, research software optimization or troubleshooting, workflow engineering, containers and cloud computing, securing access to software, and software associated with physical specimens.
Systems used to secure and facilitate research funding and compliance.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
Project portfolio management and related project management services.