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Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
One-way communications and emergency communications to the entire campus or other defined groups. Includes campus alert systems, broadcast email and text messaging, electronic newsletter distribution, enterprise mailing list management, and digital signage.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
Athletics administration, recruiting, procurement, and ticketing systems.
Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, medical appointment scheduling, and residency placements.
Creating and managing e-portfolios, including the consumption or use of e-textbooks and other online self-curation.
Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals. Includes learning management systems and other learning platforms, as well as services that provide on-demand, usually modular skills-based learning to employees and/or students.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.
Developing, delivering, or coordinating end-user technology training for applications and systems. Functionally, might include organizational change management and/or development and delivery of digital literacy campaigns.
Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.