Knowledge Base

Categories (8)

Administrative and Business

Financial and procurement systems, human resource systems, library systems, process automation, and student information systems.
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Communication and Collaboration

Audio/visual and media, conferencing, email, telephones, and web services.
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Desktop and Mobile Computing

Desktop and mobile device support, printing and scanning, software and applications.
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Information Security

Antivirus, cybersecurity, identity and access management.
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Infrastructure

Data center services, database management, network and connectivity management, server and storage management.
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IT Professional Services

IT Accessibility, change management, communication, documentation, service delivery, support, project management, and training.
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Research

Advanced or specialized storage and applications, research data services and software, and lab management systems.
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Teaching and Learning

Canvas, instructional technology and design, Kaltura and MediaHub, learning analytics, polling and surveys.
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